Comments for Call Centers in India http://customersupport.indivibes.net The Pain Tue, 07 Oct 2008 19:07:45 +0000 http://wordpress.org/?v=2.0.2 Comment on Call Centre Experience with IBM and HP in India by hanuman http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-27 Mon, 06 Mar 2006 04:07:25 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-27 Had a similar experience. Also beware that HP will deny warranty repairs based on erroneous information in their tracking system. HP begins the warranty period based on when they ship the product to a retailer, not when you buy it. Had a similar experience. Also beware that HP will deny warranty repairs based on erroneous information in their tracking system. HP begins the warranty period based on when they ship the product to a retailer, not when you buy it.

]]> Comment on Call Centre Experience with IBM and HP in India by jan http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-25 Tue, 28 Feb 2006 00:28:08 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-25 HP sucks!!! to put it mildly. Not only the customer service but the product itself!!!! Dont buy a hp pavillion media center!!! nothing but problems, its not worth the time or money!!! take my word for it its not worth it!! HP sucks!!! to put it mildly. Not only the customer service but the product itself!!!! Dont buy a hp pavillion media center!!! nothing but problems, its not worth the time or money!!! take my word for it its not worth it!!

]]> Comment on Microsoft Customer Support People and Google by Rajendra http://customersupport.indivibes.net/4/microsoft-customer-support-people-and-google#comment-23 Wed, 22 Feb 2006 21:39:25 +0000 http://customersupport.indivibes.net/4/microsoft-customer-support-people-and-google#comment-23 i want to work at call center i want to work at call center

]]> Comment on Call Centre Experience with IBM and HP in India by J Spre http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-18 Mon, 09 Jan 2006 01:54:05 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-18 My 8 month old HP ZV 5000 just had the modem die, the keys stick and at the end of the day the keyboard sends wrong messages to the CPU and I get weird responses. Ianda says I must send it 3000 miles away to fix it and they will probably wipe the HD clean first and the check the modem. The HP customer service is terrible but then in today's world customer service is dead. My 8 month old HP ZV 5000 just had the modem die, the keys stick and at the end of the day the keyboard sends wrong messages to the CPU and I get weird responses.

Ianda says I must send it 3000 miles away to fix it and they will probably wipe the HD clean first and the check the modem.

The HP customer service is terrible but then in today’s world customer service is dead.

]]> Comment on Call Centre Experience with IBM and HP in India by sam http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-17 Sat, 07 Jan 2006 01:29:29 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-17 The following is a real support chat. If you dont think Indian Support Sucks then read on and change your mind -------------------------------------------------------------- Helen Hello Sam. Helen Welcome to HP Total Care for Deskjet Products. Helen How may I assist you today? sam hi sam i have an open claim sam what information do you need sam hows this sam PRODUCT : DESKJET 6540 PRODUCT NUMBER: SERIAL NUMBER : OWNER: SAM PHYSICAL ADDRESS: Helen Please give me a couple of minutes while I review the previous chat. sam thanks Helen You are welcome. Helen I am still searching for the previous chat. It is taking more time then usual. sam can i help sam they sent me a replacement printer because of no power sam the problems is not the printer sam it is the power supply sam the replacement did not come with a power supply sam i wish to return the replacment printer and get a new power supply Helen Thanks for your valuable Time and Patience. sam its that simple to me sam ok Helen Please use the power cord of the previous damaged Printer. sam ok sam you need to pay attention sam THE PRINTER IS OK sam THE POWER SUPPLY BOX IS BAD sam MALO sam NO GOOD sam thank you for your patience Helen My pleasure. Helen This should resolve the issue. sam i need to return the printer and get a new power supply adapter sam NOT JUST THE CORD sam THE ENTIRE POWER ADAPTER Helen Did you send the previous Printers power adapter? sam no Helen Fine. Helen Please use the previous Printers power module with the replacement Printer. sam helen sam is there someone smarter i can talk to sam you dont get it do you sam i wish to connect to a supervisor Helen I realize how trying the situation is, and I certainly would like to assure you of our best services, as your satisfaction is our prima ry goal. sam tell me what you think the problem is sam assure me that you understand my concerns please Helen Sam, I understand that the issue is with the power module and not with the Printer. sam correct sam now... please tell me how to get a new one Helen I shall be glad to send a New Power Module. sam your doing well .. im feeling very assured sam please continue Helen To initiate this case please provide the following information now itself: Country: Email Address First Name Last Name Mailing Address (including City,State and Postal Code) Telephone No. (Time and Dates to Call (2 Business Days)) Product Serial No.(ex: MX23I5Q7B9) Product Number (ex: C1234A) The following is a real support chat. If you dont think Indian Support Sucks then read on and change your mind

————————————————————–

Helen
Hello Sam.

Helen
Welcome to HP Total Care for Deskjet Products.

Helen
How may I assist you today?

sam
hi

sam
i have an open claim

sam
what information do you need

sam
hows this

sam
PRODUCT : DESKJET 6540 PRODUCT NUMBER: SERIAL NUMBER : OWNER: SAM PHYSICAL ADDRESS:

Helen
Please give me a couple of minutes while I review the previous chat.

sam
thanks

Helen
You are welcome.

Helen
I am still searching for the previous chat. It is taking more time then usual.

sam
can i help

sam
they sent me a replacement printer because of no power

sam
the problems is not the printer

sam
it is the power supply

sam
the replacement did not come with a power supply

sam
i wish to return the replacment printer and get a new power supply

Helen
Thanks for your valuable Time and Patience.

sam
its that simple to me

sam
ok

Helen
Please use the power cord of the previous damaged Printer.

sam
ok

sam
you need to pay attention

sam
THE PRINTER IS OK

sam
THE POWER SUPPLY BOX IS BAD

sam
MALO

sam
NO GOOD

sam
thank you for your patience

Helen
My pleasure.

Helen
This should resolve the issue.

sam
i need to return the printer and get a new power supply adapter

sam
NOT JUST THE CORD

sam
THE ENTIRE POWER ADAPTER

Helen
Did you send the previous Printers power adapter?

sam
no

Helen
Fine.

Helen
Please use the previous Printers power module with the replacement Printer.

sam
helen

sam
is there someone smarter i can talk to

sam
you dont get it do you

sam
i wish to connect to a supervisor

Helen
I realize how trying the situation is, and I certainly would like to assure you of our best services, as your satisfaction is our prima ry goal.

sam
tell me what you think the problem is

sam
assure me that you understand my concerns please

Helen
Sam, I understand that the issue is with the power module and not with the Printer.

sam
correct

sam
now… please tell me how to get a new one

Helen
I shall be glad to send a New Power Module.

sam
your doing well .. im feeling very assured

sam
please continue

Helen
To initiate this case please provide the following information now itself: Country: Email Address First Name Last Name Mailing Address (including City,State and Postal Code) Telephone No. (Time and Dates to Call (2 Business Days)) Product Serial No.(ex: MX23I5Q7B9) Product Number (ex: C1234A)

]]> Comment on Call Centre Experience with IBM and HP in India by Gene Agnew http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-16 Sat, 31 Dec 2005 22:40:46 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-16 I bought my last Compac Presario this year. It came without any software to use as a word processer. It has a tendency to lock up just like the old Compaq did. When purchased, Staples offered a $50.00 rebate.........it DID NOT Happen. Staples refused to make it right. Now, there are two companies on my ****list. I bought my last Compac Presario this year. It came without any software to use as a word processer. It has a tendency to lock up just like the old Compaq did. When purchased, Staples offered a $50.00 rebate………it DID NOT Happen.
Staples refused to make it right. Now, there are two companies on my ****list.

]]> Comment on Call Centre Experience with IBM and HP in India by LK GOVIL GM(NC) BSNL Rajasthan http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-15 Fri, 23 Dec 2005 08:28:43 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-15 My Hp laserget 3330 (Scan+ Printer + Fax)is faulty since long. Contacted HP jaiopur but they were insisting to bring printer at ther workshop which is incorrect. I asked the senior most officer to get is resolved the problem but contact number was not given. I am working in BSNL Jaipur as GM(NC). I have a bitter experience. I am suggesting my office in Rajasthan to discontinue with HP product as their custmer care is not good. L.K. GOVIL GM(NC), Jaipur My Hp laserget 3330 (Scan+ Printer + Fax)is faulty since long. Contacted HP jaiopur but they were insisting to bring printer at ther workshop which is incorrect. I asked the senior most officer to get is resolved the problem but contact number was not given. I am working in BSNL Jaipur as GM(NC). I have a bitter experience. I am suggesting my office in Rajasthan to discontinue with HP product as their custmer care is not good.

L.K. GOVIL
GM(NC), Jaipur

]]> Comment on Call Centre Experience with IBM and HP in India by Mark Cantin http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-13 Tue, 13 Dec 2005 15:33:23 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-13 I purchased a new HP OfficeJet 7210 and after more than 3 hours on the phone with Tech support and a call to their executive Customer No-service I was told that maybe I should not have purchased and HP! Guess what I will never buy any HP product ever again. I think that that comment will cost them over $50,000 in sales! I will let them know with my wallet! I purchased a new HP OfficeJet 7210 and after more than 3 hours on the phone with Tech support and a call to their executive Customer No-service I was told that maybe I should not have purchased and HP! Guess what I will never buy any HP product ever again. I think that that comment will cost them over $50,000 in sales! I will let them know with my wallet!

]]> Comment on Net4Domains and User Passwords by seeolfreeloader http://customersupport.indivibes.net/2/net4domains-and-user-passwords#comment-12 Fri, 25 Nov 2005 20:32:53 +0000 http://customersupport.indivibes.net/2/net4domains-and-user-passwords#comment-12 Chill! Blme the bad coder (and there are hundreds, or is it thousands?) who didn't know that you can encrypt passwords when writing to the database. Of course Net4domains is a really bad deal. Their site access sucks (there's a story outta school that they buy their bandwidth from a big player and whenever their payments are late, which is standard, their access is temporarily suspended). I used to have an account with them, but was so fed up by the (lack of) service that when it came up for renewal I just let it slide. Chill! Blme the bad coder (and there are hundreds, or is it thousands?) who didn’t know that you can encrypt passwords when writing to the database. Of course Net4domains is a really bad deal. Their site access sucks (there’s a story outta school that they buy their bandwidth from a big player and whenever their payments are late, which is standard, their access is temporarily suspended). I used to have an account with them, but was so fed up by the (lack of) service that when it came up for renewal I just let it slide.

]]> Comment on Call Centre Experience with IBM and HP in India by seeolfreeloader http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-11 Fri, 25 Nov 2005 20:19:51 +0000 http://customersupport.indivibes.net/3/call-centre-experience-with-ibm-and-hp-in-india#comment-11 Quick Dial 101 for fire. But the house (or the issue) becomes toast before they respond. How's that for speed of response. As for call center execs, with a few rare exception most of them can't process Indian English let alone the real thing :) I speak from experince as a trainer. Consulting thank you very much. What tech training is this self-style healer talking about. Its usually here your new workstation, now put on that headset and respond to this call queue. And if you eff up you are toast, you BC. Quick Dial 101 for fire. But the house (or the issue) becomes toast before they respond. How’s that for speed of response. As for call center execs, with a few rare exception most of them can’t process Indian English let alone the real thing :)

I speak from experince as a trainer. Consulting thank you very much. What tech training is this self-style healer talking about. Its usually here your new workstation, now put on that headset and respond to this call queue. And if you eff up you are toast, you BC.

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